Frequently Asked Questions and their Answers
How can I talk to the Women's Therapy Online Store?
You can send us an email to sac@terapiadamulher.com.br
How long does it take for me to receive my product?
The average delivery period is 2 to 8 weeks after dispatch of the goods, and it may take up to 7 business days to be dispatched. This period is used for the separation of the product in stock, packaging, delivery to the airline, freight and insertion of the code in the system.
What payment methods are available?
Payment methods are:
- Credit Card - installments up to 12x (Visa, Mastercard, American Express and Discover);
- Cash debit card;
- Bank slip in sight;
- Pix in sight.
What is the deadline for approval of my request?
Approval varies according to the payment method chosen by you. We have two viable payment methods:
- Bank slip: it usually takes up to 3 business days for bank clearing. Therefore, payment of slips on Friday will only compensate on Monday or even Tuesday;
- Credit, Debit and Pix Card: Approval usually drops at the same time. If there is any incorrect filling in of the data at the time of purchase, we and you will be notified, so we will contact you to confirm the data so that you can make the purchase with us again.
Are my card data saved in the system?
No! We protect your information to provide you with a seamless and personalized experience across our wide range of products. So all we collect is just your name, contact details and delivery address!
What is the expiry date of my ticket?
Our bills expire within 3 business days.
Can I change the payment method after placing an order?
If you opted for payment via bank slip and at the last minute decided to make the purchase by credit card, we recommend that you do not pay the bill so that it will be automatically canceled after it expires.
Lastly, you must contact us so that we can send you a new checkout link or you can go to our website again and re-order.
How do I track my order?
You will be able to track your order using the tracking code that will be automatically sent to your email as soon as the purchase is dispatched, within an average period of 7 to 10 business days.
You can track it from leaving the country of origin to arrival at the place registered at the time of purchase.
If you buy 2 or more different products, they may be shipped separately. Therefore, different tracking codes will be issued for each product.
As the shipping method is international, the code may take 3-10 days for the tracking to show the current status.
You can track your order, after receiving the tracking code, on our website at: https://www.terapiadamulher.com.br/apps/rastreio
Sometimes the site can become congested due to the large amount of access to our system. If this happens, you can use the links below to track the progress of your order, just click:
Generally, Correios takes between 3 to 10 days to process the international codes in the system. So if your code doesn't work on the first try, we kindly ask you to try again the next day.
Are the packages sterilized?
Yes, our suppliers sanitize all material and product before dispatching it for the best safety of you, our customer.
However, when receiving them, we recommend cleaning them depending on the transport.
My delivery was late. And now?
Finally, we can only send you a new order or refund if the order is lost on the way, that is, if your product has no tracking updates after 60 days after the date of shipment.
How to change my address?
ATTENTION! If you notice that you have entered an incorrect or incomplete address at checkout, please contact us immediately to avoid problems with delivery.
Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been processed.
Please note: we do not change your address unless you request it by email.
Will I have to pay customs fees?
As we work with imported products, any and all goods are subject to bureaucracy or customs duties. Our store IS RESPONSIBLE for possible costs (fees, charges or taxes) increased by the government.
If your order happens to be charged for an isolated occurrence, it will be informed in your tracking. Therefore, we kindly ask you to contact us via email to report the situation.
How do I cancel my purchase?
When the product has already been processed and dispatched and sent directly to your address, we are no longer able to redeem the canceled item. Therefore, we ask that you receive the order and contact our support via email to formalize the cancellation request.
In cases of cancellations not reported to our call center, 30% of the amount will be deducted for administrative expenses and operating expenses. This fee is also charged in cases where the goods are returned by the Post Office when the customer is not at home to receive or show up to pick up the product(s) at the indicated unit.
We are not responsible for NON-RECEIPT or REFUSE on receipt of the item.
There are certain situations where only partial refunds are granted - if applicable:
- Item with obvious signs of use;
- Lost packaging and open seals;
- Item shipped with the wrong color, size, or voltage;
- Any item that is not in its original condition, is damaged, broken or missing parts, parts and accessories for reasons not due to our store's error.
What can happen to my order if I don't pick it up at the post office indicated?
When the object is addressed to a location where there is no domestic distribution or when attempts to deliver directly to the recipient are unsuccessful, the object will be available for collection at the unit closest to the indicated address, within 7 to 15 days.
Therefore, if you do not collect the item within the indicated period, your order will be returned to the warehouses of our suppliers.
The tracking shows my order as "delivered", but I haven't received it. What do I do?
If you checked the tracking information that your order was delivered and you did not have access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to check if there was a possibility that they had received it, or also, we ask you to verify that the product is in the mailbox of your residence, company or condominium.
In addition, if you did not obtain any information about the whereabouts of your order, we ask that you contact the Post Office closest to your address, informing the tracking code and your data so that they can inform you by which person it was received or if the item is in your PO Box.
It often happens that the Post Office informs in its tracking that the order has been delivered even if no attempt has been made to deliver it, so we ask that you wait for a few more days so that you can receive the object.
I bought a product and regretted it. What do I do?
In case of regret/withdrawal, you can request a refund within 7 calendar days after receiving the goods, in accordance with Article 49 of the Consumer Protection Code . In this case, you will receive a full refund of the price paid for the product, in accordance with our Returns and Exchanges Policy .
For this, the following conditions must be observed:
- The product must be in new condition;
- Keep it in its original, undamaged packaging with all manuals, accessories, free items, and other components;
- Monitoring the Invoice of the product.
ATTENTION! If any discrepancy is found, evidence of misuse, absence of manual and/or accessories and the Invoice, we will be exempt from accepting the request and, if misuse is found, the return request will not be accepted, the collected product will be returned to the address of delivery without due refund of amounts and the entire return process will be cancelled.
How do I request an exchange?
After receiving your order, you will have up to 15 calendar days to make the exchange. After this period, we do not carry out exchanges!
To make this request, you must contact our team directly via email.
Note: in these cases, a new delivery period will apply.
Why was my order cancelled?
For your safety, we have a procedure to check and confirm your registration data.
When this happens when trying to purchase by credit card, after an analysis, we found a data inconsistency, which prevented the continuation of the purchase due to internal policies.
Therefore, it is necessary that all information provided is complete and correct.
It often happens that the card is blocked, has insufficient balance or the attempt was rejected by the issuer itself, in this case, you must contact your credit operator to verify the reason.
In the case of payment by bank slip, when scheduled, you must have a balance in your bank account on the day the bill is issued. If the balance is negative or low, the bill is automatically canceled after expiration.
Is my purchase on the website safe?
YES. We take the security of our customers' data so seriously that countless tests are performed daily looking for security breaches, all to prevent hacker attacks, information theft and card cloning.
Our seal of approval is also found in the footer of our website.
Did you see? That's why shopping here is 100% safe. Discover our news and buy our products without worries, because we will always take care of you!
What guarantee do I have that I will receive my product?
We carry out the entire procedure for sending your order in complete safety, always focusing on your well-being.
To guarantee our exclusivity, our products are delivered directly from our suppliers' warehouses. Our suppliers are divided between Switzerland, Sweden, Asia and the United States.
Before dispatch, each of our items undergoes strict quality control to ensure that you receive your order in perfect condition. In addition, you will be able to check the path of your order until it reaches your address using the tracking code.
Our goal is that you have the best shopping experience on the internet, but we need your collaboration so that our methods are always improved.
From the heart, we are grateful!
Women's Therapy